This recall involves Oculus Quest 2 Virtual Reality Headsets removable foam facial interfaces, included with a purchase of Oculus Quest 2 Headsets, and sold separately as a “Quest 2 Standard Facial Interface” or in a “Quest 2 Fit Pack.”
Only headsets with the SKUs in the table below or the serial numbers identified below are included in the recall. The SKU and serial number are located on a label on the retail packaging of the headset. Additionally, the serial number can be found on the user’s account, on the Oculus app or on the headset. For instructions on locating the headset serial number consumers should go to https://support.oculus.com/articles/getting-started/getting-started-with-quest-2/serial-numbers-quest-2/.
Name of product:
Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets
The foam facial interfaces can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps.
July 27, 2021
About 4 million (In addition, about 172,600 in Canada)
Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.
The firm has received approximately 5,716 reports of incidents of skin irritation and approximately 45 reports of consumers that required medical attention.
BestBuy, GameStop, Target, Walmart, and other retailers, and online at Oculus.com, Amazon.com, BestBuy.com, Gamestop.com, Target.com, and Walmart.com between October 2020 and July 2021. The foam facial interfaces which were included with headsets sold for between $300 and $400, depending on the model; about $20 for a facial interface sold individually; and about $40 as part of a Fit Pack.