After an accident, you may receive a call from an insurance adjuster asking you to explain what happened. The adjuster may tell you the conversation will be recorded and ask questions about the accident, your injuries, your medical history, or what you were doing immediately before the incident. It may sound like a routine part of the claims process. But before giving a recorded statement in Massachusetts, it is important to understand who the adjuster represents, why the statement is being requested, and how your answers could affect your claim.
Whether you are required to cooperate can depend on which insurance company is requesting the statement, the type of claim involved, and the terms of your insurance policy. A request from your own insurer can involve different obligations than a request from another person’s insurance company.
You should provide truthful information when you are required to do so, but you do not need to
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